Sr Rep Customer Service in Holbrook, NY at The Bountiful Company

Date Posted: 6/6/2022

Job Snapshot

  • Employee Type:
  • Location:
    Holbrook, NY
  • Job Type:
  • Experience:
    1 to 2 years
  • Date Posted:

Job Description

Company Description

The Bountiful Company, a Nestlé Health Science Company, is a pure play branded leader in global nutrition, living at the intersection of science and nature. As a manufacturer, marketer and seller of vitamins, minerals, herbal and other specialty supplements, and active nutrition products, we are focused on enhancing the health and wellness of people’s lives. The Bountiful Company’s portfolio of trusted brands includes Nature's Bounty®, Solgar®, Osteo Bi-Flex®, Puritan’s Pride®, Sundown® and Ester-C®.

Inclusion and Diversity in the workplace matters at The Bountiful Company.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Bountiful Company is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

As a Sr Rep. Customer Service, you are providing accurate product information and high-quality customer service regarding dietary supplements as well as health and beauty products to our consumers.

Additional responsibilties include but are not limited to:

  • Answering consumer phone calls, emails, and letters regarding product information inquiries  and complaints under the guidelines of the Dietary Supplement Health and Education Act of 1994 (DSHEA).
  • Handles and documents complaints accurately, employing Quality Assurance procedures and conforming to regulatory obligations.
  • Completes callback and follow-ups to technical inquiries and complaint handling.
  • Learns and maintains a strong knowledge of brand information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition, and brand promotions and programs. 
  • Understands nutrition principles to determine which inquiries can be handled routinely or sent for further technical information.
  • Performs other duties as assigned.

Job Requirements

  • 1-2 yrs. customer service experience of some type preferred (ex: phones, retail, etc).
  • Bachelor’s degree preferred. Nutrition or Communication preferred (College level science classes a plus)
  • Bilingual Preferred (English/Spanish)
  • Must have extensive communication and people skills both verbally and in writing
  • Must demonstrate problem-solving and judgment skills to resolve consumer issues responsibly and completely
  • Ability to be patient and empathetic to consumers’ concerns and to act responsibly
  • Computer knowledge
  • Strong organizational skills
  • Ability to work in an ever-changing environment
  • Team player

Ref # POS000004652