Sr Manager Customer Development in Cincinnati at The Bountiful Company

Date Posted: 9/7/2022

Job Snapshot

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  • Experience:
    8 years
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Job Description

Company Description

The Bountiful Company, a Nestlé Health Science Company, is a pure play branded leader in global nutrition, living at the intersection of science and nature. As a manufacturer, marketer and seller of vitamins, minerals, herbal and other specialty supplements, and active nutrition products, we are focused on enhancing the health and wellness of people’s lives. The Bountiful Company’s portfolio of trusted brands includes Nature's Bounty®, Solgar®, Osteo Bi-Flex®, Puritan’s Pride®, Sundown® and Ester-C®.

Inclusion and Diversity in the workplace matters at The Bountiful Company.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Bountiful Company is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

The Senior Customer Development Manager is responsible for the functional management, leadership and execution of all sales related activities for Kroger. The individual will support the team with the company systems (TIM) and with Kroger specific systems (Market6, Stratum, TradePoint, MAPS, etc.).  This is a remote role ideally based in the Cincinnati, OH, metro area.

Responsibilities include:

  • Joint Business Planning 
  • Understanding of Kroger's go-to-market model including Category Management strategy
  • Deliver target Budget plan and new product distribution goals
  • Execute our brand and category growth strategy that align with the customer.
  • Identify new opportunities for growth; develop and implement strategic written sales plans in accordance with corporate goals
  • Maintain clear understanding of customer objectives, and liaise with Category Manager and Director to develop operational plans to manage execution and measure results. 
  • Ongoing meetings and access to Category Manager and Director of merchandising
  • Foster and grow existing and new relationships within account, gaining a deep understanding of current and potential future needs of our customers
  • Educate our business partners on our products, retail goals, and measurement of success
  • Deliver customer presentations that demonstrate innovation, shelf positioning, promotions, communicate pricing, etc.
  • Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
  • Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items)
  • Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and the company's market position
  • Working with agencies to input Trade Investment Management (TIM): system input, trade fund management, direct sales forecasting and projection activities for the company
  • Trade management/budget processing and an efficiency that focus on a strong ROI
  • Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency
  • P&L management within respective account coverage

Job Requirements

  • 8+ years of related experience; 4+ years managing large customers
  • Strong relationships at Category Manager and Director levels
  • Sales experience in the Grocery, Drug and/or Mass retail channel(s)
  • Kroger experience is strongly preferred
  • Experience in consumer goods and vitamins and supplements is highly preferred
  • Prior experience using syndicated data to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers
  • Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment
  • Strong cross functional relationships with assigned accounts
  • Bachelor's degree in business or related field required, MBA a plus
  • Proficient in MS Office Suite (Word, Excel, Power Point, etc.)
  • High level of organizational skills, good written and oral communication skills
  • Ability to work independently and meet deadlines
  • Must be able to multi-task and follow-up when responses are needed
  • The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations, goals
  • Must be a dynamic leader who can push past obstacles, overcome objections
  • Understand the value of listening to customers, gaining insights and moving objectives forward
  • Must be an articulate communicator who can quickly synthesize data
  • P&L management and strong financial acumen
  • This role requires travel to customer meetings in person

Ref # POS000001277X


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