Production Clerical (i) (Seasonal) in Holbrook, NY at The Bountiful Company

Date Posted: 4/23/2021

Job Snapshot

Job Description

Company Description

The Nature's Bounty Co. is a privately held, global leader in health and wellness with a rich history and proven track record in the nutritional market. As a manufacturer, marketer and online seller of vitamins, dietary supplements, minerals, herbals, protein bars and powders, and ethical beauty products, our purpose is to create a happier, healthier world using the power of science and nature. The brands of The Nature's Bounty Co. are some of the most trusted in the world including Nature's Bounty®, Pure Protein®, Solgar®, Osteo Bi-Flex®, Sundown®, Body Fortress®, MET-Rx® and Ester-C®.

Inclusion and Diversity in the workplace matters at The Nature’s Bounty Co.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

Working under direction of the Department Planners, and reporting to the Planning Manager, the Production Clerical is responsible for processing all customer orders received at the DC. The ideal candidate for this role will have a high attention to detail, excellent communication skills in both, verbal and written mediums as well as ability to work independently or/and as part of a team.

Responsibilities include:

  • Accountable for meeting customer delivery commitments on time, first time, every time within company guidelines
  • Collaborate with operations and customer care teams to ensure timely processing of customer orders to meet outbound scheduling adherence
  • Facilitate processing of orders shipped from 3rd party vendors (Manual displays and bar line displays)
  • Assists in the research of customer complaints and helps find resolutions
  • Contributes to the achievement of all Key Performance Indicators on the Department’s Scorecard
  • Support the facilitation of proper training, such as GMP, SOP, Safety, and Operations
  • Provides feedback to the manager to support effective delivery of coaching and training as appropriate
  • Acts as the iDeliver (Oracle management system) intermediary for the distribution center
  • Identifies gaps and is instrumental in the development of corrective actions to address all situations proactively and effectively
  • Identifies and reports unsafe conditions and behaviors
  • Periodically support the analysis of customer fines, penalties (eg. billed not shipped) and recommends action items to meet established objectives
  • Performs other duties as assigned.

Job Requirements

  • High School Diploma or GED 
  • 1- 3 Years relevant industry experience in a fast-paced warehouse/distribution environment
  • Knowledge and experience with external planning tools (i.e. JDA, Oracle, SAP, Etc.) and/or Business Intelligence
  • PC skills that encompass Microsoft Office applications as well as AS400
  • Ability to work independently and meet deadlines
  • Must be able to prioritize effectively and follow-up when responses are needed
  • Effectively communicate and collaborate with all levels of management, outside consultants and suppliers
  • Consistently display the interpersonal skills of both a strong leader and an effective team player
  • Some forecasting and Statistical/Analytical knowledge or ability to learn
  • Exhibit positive attitude regarding work and responsibilities
  • Ability to work collaboratively within teams
  • Ability to maintain effectiveness during major changes in work tasks or the work environment; adjusting effectively to within new work structures, processes, requirements or cultures
  • Continuously look for ways to do things faster and better, while maintaining high quality standards
  • Is creative and intellectually curious; tries different and novel ways to solve obstacles

All your information will be kept confidential according to EEO guidelines.

Ref # POS000007061