Manager Customer Development, E-Commerce in Bentonville, AR at The Bountiful Company

Date Posted: 7/23/2022

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 5 year(s)
  • Date Posted:

Job Description

Company Description

The Bountiful Company, a Nestlé Health Science Company, is a pure play branded leader in global nutrition, living at the intersection of science and nature. As a manufacturer, marketer and seller of vitamins, minerals, herbal and other specialty supplements, and active nutrition products, we are focused on enhancing the health and wellness of people’s lives. The Bountiful Company’s portfolio of trusted brands includes Nature's Bounty®, Solgar®, Osteo Bi-Flex®, Puritan’s Pride®, Sundown® and Ester-C®.

Inclusion and Diversity in the workplace matters at The Bountiful Company.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Bountiful Company is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

Under the direction of the Senior Manager of eCommerce, the Customer Development Manager - E-Commerce, is responsible for the functional management, leadership and execution of all sales related activities for their assigned Nestlé Health Science brands/categories.  This role will own the customer relationships for the Walmart and Sam’s Club digital platforms.  This is a remote role ideally based in the Bentonville, AR, area.

Responsibilities include:

  • Develop strategic plans to deliver revenue and profit growth objectives for the Nestle Health Science and their respective customer base.
  • Develop joint business plans with their specific ECommerce customer base.
  • Deliver target budget plan and new product distribution goals.
  • Execute our brand and category growth strategy in conjunctions with the customer’s goals & objectives.
  • Manage relationship and regular engagement with Walmart Connect & agency partners.
  • Own & develop search strategies based on retailer and brand objectives.
  • Collaborate with media, creative, and digital teams to ensure plan execution.
  • Identify new opportunities for growth; develop and implement strategic sales plans in accordance with corporate goals.
  • Maintain clear understanding of customer objectives, and liaise with senior manager to develop operational plans to manage execution and measure results. 
  • Relationship management with account cross functional areas, Corporate and divisions.  Ongoing meetings and access to retailer points of contact.
  • Educate our business partners on our products, retail goals, and measurement of success.
  • Deliver customer presentations that show innovation, promotions, communicate pricing, etc.
  • Manage daily business in partnership with customers, including: UPC product/item setup, maintenance, logistics and inventory management.
  • Sell-in new products and all promotions to qualified retailers; ensure full-line distribution of products (new & existing items).
  • Ongoing contract management that focuses on strategic alignment and designed to strengthen both the customer and company market position. 
  • Responsible for working with agencies to input Trade Investment Management (TIM): system input, trade fund management, direct sales forecasting and projection activities for the company. 
  • Manage Trade budget and monitor spending efficiency that focus on a strong ROI/ROAS.
  • Monthly reporting, sales analytics and insights; understand go-to-market strategy and how to maximize sales efficiency.

Job Requirements

  • 5+ years of consumer product sales experience required
  • Walmart and Sam’s ECommerce experience is preferred
  • Experience in consumer goods and Vitamins and supplements is highly preferred
  • Prior experience working with Walmart Connect to determine customer needs and establish the most effective pricing and promotional activities that will increase sales and market share for the company and its customers.
  • Financial acumen; experience managing  P&L or budget
  • Knowledge regarding Project Management, and experience with setting up and managing projects in a complex, fast-moving environment
  • Knowledge regarding relationship management, experience and mindset to work with partners in building initiatives that deliver on goals
  • Strong cross functional relationships with assigned accounts
  • Bachelor's degree in business or related field required, MBA a plus
  • Proficient in MS Office Suite (Word, Excel, Power Point, etc.)
  • Proficient with Item 360 and Retail link strongly preferred
  • High level of organizational skills, good written and oral communication skills
  • Ability to work independently and meet deadlines
  • Must be able to multi-task and follow-up when responses are needed
  • The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations, goals
  • Problem solver with a solutions oriented mindset
  • Must be a dynamic leader who can push past obstacles, overcome objections
  • Understand the value of listening to customers, gaining insights and moving objectives forward
  • Must be an articulate communicator who can quickly synthesize data
  • Strong financial acumen
  • Travel expected: 10%
  • Overnight travel required

The Bountiful Company is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Bountiful Company offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous colleague discounts and more!

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our online job postings.

Ref # POS000006723


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